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Got Questions? We’ve got Answers!
Ordering FAQ’s
Is ordering and paying online safe?
Yes, our entire site is protected with the latest SSL security measures and full encryption to ensure your personal and payment information remains secure. We use industry-standard protocols to safeguard your data, so you can shop with confidence knowing your transactions are protected.
How will I know that you have received my order?
After you successfully complete the checkout process, you’ll receive an immediate confirmation email with your order details, including the items purchased, estimated delivery or pickup time, and a unique order number. Be sure to check your spam or junk folder if you don’t see it in your inbox!
How do I place a group order?
Ordering for a group is easy! At checkout, simply check the “Group Order” box, and a dropdown will appear where you can enter a group name. Everyone in your group should enter the same name when they place their order. We’ll take care of the rest—matching all the orders and packaging them together for pickup. No need to create an account if you don’t want to! Just order, enter your group name, and we’ll make sure everything is ready for you.
I have questions about your catering and party trays.
We’re happy to help! If you have questions about portion sizes, customization options, or delivery availability, just give us a call at 717-566-1314 or reach out through our contact form under the support tab above. We’ll make sure you get the perfect catering setup for your event!
Why do you sell out of rolls?
Our rolls are delivered fresh every morning from Philadelphia, and we believe in serving only the highest quality bread. Since we don’t use frozen or mass-produced rolls, availability is limited to what we receive each day. To ensure you get your favorite hoagies, we recommend ordering early!
What is Hoageez dressing?
Our signature Hoageez dressing is a house-made blend of oil, vinegar, and a special mix of seasonings that enhance the flavors of our fresh ingredients. It’s the perfect complement to our hoagies!
What makes your hoagies so great?
Every morning, we hand-slice our vegetables and cheeses to lock in peak freshness. Our premium meats, sourced from trusted suppliers, are cut to order for each hoagie, ensuring top-notch quality in every bite. Combined with our daily-baked rolls and the one-of-a-kind Hoageez dressing, every hoagie bursts with flavor and reflects our passion for perfection. It’s this unwavering commitment to excellence that makes our hoagies truly stand out!
How do I contact customer service?
Feel free to call us at 717-566-1314 during our business hours (Monday-Saturday, 10 AM – 8 PM EST) or use the contact form under the support link above. Our friendly team is here to help with orders, questions, or feedback, and we’ll get back to you as soon as possible!
eGift Card FAQ’s
How do I redeem?
You will be able to use your Hoageez E-Gift Card online by entering the unique gift card code during checkout on hoageez.com. Simply add your items to the cart, and input the code in the “Gift Card” field to apply the balance to your order. It’s that easy!
How do I check balance?
To check your Gift Card balance, simply click the check balance link. It’s quick and easy! Enter your gift card number (found in your confirmation email), and your remaining balance will be displayed instantly.
Do E-Gift Cards expire?
Purchased E-Gift Cards are redeemable online until all funds have been spent and do not expire as long as there’s a balance remaining. However, some gift cards issued for donations or to correct order mistakes may have an expiration date. Use your card anytime at hoageez.com for your favorite hoagies, sides, or catering orders—no rush
Can I get cash back?
As per Pennsylvania law, any valid purchased Gift Card with a remaining balance of $5 or less can be redeemed for cash upon request. Contact us at 717-566-1314 or visit a Hoageez location with your gift card details, and we’ll assist you.
Terms & Conditions
Treat purchased Gift Cards like cash. Hoageez, LLC (“HOAGEEZ”) is not responsible for lost, stolen, or damaged cards, so keep your gift card code secure. E-Gift Cards are non-refundable except where required by law and can only be used for purchases at hoageez.com.
We’d love to hear from you!
Please allow up to 24 hrs for a response.